RETURNS & REFUND MADE EASY

 

Thank you for shopping at Gjshouse.

If you are not fully pleased with your order, we are here to assist. We will provide a full refund for your purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund.

 

Conditions for Return

1.You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

2.Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

3.To be eligible for return/refund, the item must be in its original state. We will not accept the return of used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the items if you wish to return them.

4.AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

5.When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.

6.Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take images of the original package. This will help us fast-track the processing of your return, partial refund, or full refund.

7.Once we receive your returned goods, we will inspect your order and notify you that we have received them. Once your return is processed and approved, we will initiate the refund process via the original payment method. Depending on your card issuer's policies, you can expect to receive your credit within a few days.

For All Standard/Custom Size Orders

GJSHOUSE will process a full refund, plus a shipping fee for all damaged, defective, or wrongfully shipped goods. If you are unsatisfied with your order, please take images of the original order so that we can process your refund.

If you change your mind about the order, please process the return request within 14 days of receiving the order. Note that these are calendar days, so weekends are also considered. Therefore, it is in your best interest to contact our customer service department as soon as possible to process your return.

All undamaged returns should be shipped back in their original condition. We do not accept the return of worn, washed, altered, or damaged items. Also, ensure that all returned items are shipped back with their original tags. We may not issue a return for goods that do not meet these conditions or comply with our return policy.

Once you have submitted your return request and we have acknowledged receipt, it will take up to 7 business days to process your return, exchange, or refund. Please note that the time it takes to receive your credit depends on the policies of your card issuer or bank. Usually, it takes between 7 to 14 working days from most card issuers to process a refund.

All custom fit orders are tailor-made to your specifications. This essentially means that once the order is complete, it will be for you and you only. We can't resell a custom-fit order to another customer. Therefore, we will not process returns or refunds for custom-fit orders unless there is a quality issue. Before you place your order, please ensure that you go over and confirm details about the color, style, and measurements within 24 hours of finalizing your order.

If there is a quality issue, please take images of the original shipment and contact our customer services to request a return. We will notify you once your request has gone through, and a return or refund can be processed within seven days of receiving and inspecting your order.

For All Style/Size Selection Orders

Please understand that all our dresses are made-to-order, which means the dresses you order are special for you. We put our heart into every dress,the dresses can't be restocked or resold if returned.For this reason, we can't accept "buy-many-keep-one" order. In order to reduce environmental waste and waste of resources, we do not suggest “buy-many-keep-one” order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.

Adjustments And Reimbursements

Fabric Swatches, Personalize Items, Accessories And Rush Orders.

For All Final Sale Items

We will not be able to process any returns or refunds for Final Sale items.

Defective, Damaged Or Mis-Shipped Items

You are eligible to receive a full refund if you receive defective, damaged, or wrongfully shipped items. However, if you believe the items were damaged during shipment, you must provide "Proof of Damage" documentation from the delivery company. This should be included together with images or items when you submit your return request.

Sizing And Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Size Deviation

Suppose your dress size deviates from your order specifications by more than an inch. In that case, you can find a local tailor and have them make adjustments. For such In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Hand-Made Issues

Exchange Policy

Do you wish to exchange your dress for a different size or item? Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore we will not have any extra dresses for exchanging. If you want a different item, please return the order and start a new order from scratch.

How To Process Your Return, Refund, Or Reimbursement

 

1. Create a ticket in your order list within 14 days upon receiving your order. Please include the reason for return and photographs for verification.

2. Once we have sent permission to return the goods, we will also provide a returning address via Tickets. All you need to do is print out the address and attach/put it inside the package with the goods you wish to return.

3. Once you have successfully shipped the package, please notify our customer service representative that your shipment is on its way. You must also provide them with the shipment's tracking number provided by your Local Post Office.

4. Upon receiving your returned order, we will notify you via email. We will then inspect your item and a refund/return will be processed within 3 to 5 business days. If your return is not in line with our returns and refunds policy, we may not be able to process a refund. The item must be in satisfactory condition. Once your refund is accepted, you can expect your credit within 7-15 business days via the original payment method. Please note that the processing period depends on your card issuer or bank.

Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

Cancellation Policy

All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancelation policy below: Order-Cancellation Policy